Leaders in ITSM, Service Desk and Help Desk Integrations

    Save time and get the business outcome you want. Our managed integration service automatically synchronises data between systems. No need for you to adopt, learn or manage any platform. We do the full mapping-build-test-deploy for you (in a matter of days) and we host-manage-support the lifetime of each integration. No need to divert your devs. No need to wrestle with APIs. We do it all, linking any system type, and we are trusted globally by MSPs, businesses and major brands.

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    Game Changing for MSPs

    Hundreds of MSPs and IT Service Providers globally trust us to build their system integrations because:

    • We help them serve their customers better by integrating their service desk to their clients’ service desks for seamless ticket flow and other data
    • We also integrate their internal systems like CRM, ERP
    • It stops duplicated effort and all data is securely encrypted in transit
    • Data appears where it’s needed, supporting SLA response times
    • Proactive monitoring and built-in resilience ensures peace-of-mind
    • We provide outstanding ongoing support with strong domain knowledge

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    Trusted Specialists for System Integrations

    How it works

    Fully Managed System Integration Service

    We only do system integrations; meaning our streamlined process is designed to get you live as quickly as you need. Our friendly and professional team are integration specialists and guide you along each step of the way. Our typical process is:

    Package Selection
    Tell us what systems to integrate and how often they need to sync to determine a cost. If you are competing for a tender, we can support you.
    1
    Integration Build
    We will help define the information to be synchronised and the best approach for the integraton. Once we have this agreed and the appropriate system access we build the integration on the Recurysv platform.
    2
    User Acceptance Testing
    We will explain how to check that the data synchronises as expected by running some tests.
    3
    Launch
    We put the integration live, making sure everything is working and migrating any historical data if necessary.
    4
    Lifetime Support
    Our on-going proactive monitoring of all system integrations ensure data is flowing 24/7/365. We alert you to any issues that are data related and are available to help with queries and minor tweaks.
    5

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    System Integrations for IT Service Providers

    Resilient and Secure

    You don't need any additional IT infrastructure or coding knowledge to get going.

    TECHNICAL INFORMATION

    Any Application

    We can connect any cloud based, on-premise, legacy & bespoke applications.

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    Perfect for MSPs

    We are best placed to do system integrations for businesses who center around service desks.

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